From today, residents in Knowsley will be able to view their council tax bills and benefits statements via the council’s website.
The new online services section of the site, gives residents ‘real time’ access to their own information via a new secure sign in facility. Information can be accessed from the comfort of their own home, workplace or other venue with an internet enabled computer. The new service will give residents greater flexibility and allow them to keep up to date with payment information, at a time, and in a way that best suits them.
Cllr Norman Keats, Knowsley’s Cabinet Member for Finance and IT commented: “We have always been committed to providing an attractive, easy to use and informative website for our residents. These latest enhancements are a great step forward for us in creating greater flexibility and access to information via our site, which attracts more than 1 million visitors per year.
“This is most definitely something we will continue to work on and develop as we hope to bring more information and services online.”
To access this new facility, residents should visit www.knowsley.gov.uk and click on ‘Residents sign in’ button. Visitors will be guided through a simple registration process which will only take a matter of minutes. Once residents have entered their details they will receive an email confirming their secure log in information, which they need to use when visiting the online services section in future.
The new secure service is being launched specifically for council tax and benefits information at this stage. The council is also looking at ways to bring more services and transactions online in the coming months. These developments to the council website will enhance the facilities that are already available through the ‘Do-it-online’ section of the site.
The technology behind the new system has been specifically developed for the council by their own in-house IT service which has saved the Council in the region of £0.100m. The IT Service has also recently launched a similar system for landlords in the borough and a non-domestic rates service will be available to businesses later this month.