Job swaps bring directors to the frontline of housing services

Housing directors went back to the floor to find out about the daily life of frontline staff.

The executive team at Knowsley Housing Trust took part in a series of ‘job swaps’ where they  joined staff at the forefront of services, and the staff taking part will also sample life as a director.

Chief Executive Bob Taylor shadowed KHT sheltered housing scheme manager Louise Croft, finding out about the work she does supporting vulnerable tenants in Huyton.

Louise had a busy schedule planned for Bob which included taking him out with her to visit tenants in their homes.

Bob said: “I wanted to learn first-hand about some of the vital roles we play in helping people every day.

"Louise and I talked about what the challenges are and what could be done to improve what we do and I took away a great deal of food for thought to talk through with the other executive directors.

"A big thank you to Louise for spending the afternoon with me, putting up with me and giving me some insights into what we do and into the lives of a small number of the people who need our support.”

The job swaps are among many activities planned throughout the year to mark KHT’s 10th birthday, but it is hoped they will continue in future years.

It is a chance for the decision makers to understand the challenges frontline staff face day-to-day and to make changes to further improve services based on their experiences.

Executive Director of Customers and Communities Sheila Tolley donned a caretaker’s uniform to spend the morning with environmental services operative John Batey, getting to grips with some of his cleaning duties at KHT’s communal blocks and outdoor areas.

She said: “Despite the challenges, John was remarkably up-beat about his job. It was a pleasure to work alongside him and the morning provided lots for me to think about and to try to improve.”

Sheila swept the concrete stairs from top to bottom and wiped down all the external doors while John mopped the floors and cleaned the stair rails.

On average John cleans about eight blocks a day – around 40 a week.

John said: “Sheila worked really hard and did what needed to be done. I am looking forward to spending time with her on the return swap.”

Other job swaps involved Executive Director of Commercial Services Tony Cahill, who shadowed Kirkby One Stop Shop assistant Debbie Cooney, Executive Director of Financial Services Jason Ridley who shadowed KHT Services operative Dave Coogan and Executive Director of Asset Management Ian Thomson who shadowed housing officer Ann Lowe.